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Process Economics ______________ Air Cargo Management Consulting
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Creating Value Where It Matters

 Door2Door Innovation, CX, and Productivity Strategies

for the Air Cargo Charter Broker, Forwarder, and Aircraft Operator


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Moving cargo around the planet is a complex job, often consisting of multiple stops, hand-offs, and players along the way.  As a society, we rely on this global delivery network to adapt with and support the complexities of international life.  And as players in this ecosystem we are charged with that social responsibility, while simultaneously creating value that contributes to economic growth. 


This challenge has become even more complicated given that our industry continues to experience a true VUCA environment - volatile, uncertain, complex, and ambiguous.  Consider the competitive pressure you feel from those who are extending vertically, from the well-financed digital platforms disrupting the end-to-end marketplace, and from the global economy working through structural shifts and geopolitical pressures.  For many, our traditional sources of value are at risk and our current strategies are no longer effective. 


As you consider your response to these challenges, turn to our team for expertise on how to advance your business performance in ways that embrace an uncertain environment and volatile economy.  We understand the door-to-door shipment management process, enabling services, ecosystem dynamics, and evolving strategic issues, specialize in innovation and adaptation, and work exclusively with mid-size firms to formulate and execute strategies, decisions, and actions that successfully:

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Win Customers and Boost Growth by Creating Tailored, Differentiated Customer Journeys

What we do

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Accelerate Time-to-Revenue for New and Current Offerings with  Operating Model Innovation


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Improve Margins by Delivering on the Customer Value Proposition with Better Operational Costs, Scale, and Agility


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Sustain Competitive Advantages by Navigating Uncertainty and Continuously Innovating and Adapting




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Business Performance & Competitiveness

  
As the current dynamic of changing trade flows, global value chain economics, and industry competition continues to pressure volumes, margins, and contracts, ecosystem players are expanding services with better competitive attributes, and transforming operations to ensure agility and profitable growth. 

Using our unique approach - based on complex adaptive systems principles and a multi-dimensional view of customer experience, operations, digital, and organizational capabilities, we provide the expertise to: 


  • Assess your current services portfolio and door-to-door operating model/platform/value chain to identify strategic risks and competitive opportunities;

  • Drive service offering innovation using customer journey analysis, design thinking, and data insights to surface unmet needs and deliver superior customer value and experience;

  •  Develop strategies that address competitive gaps in your services development, sales effectiveness, and door-to-door shipment management - using scenario planning, operating model innovation, and operational excellence principles; and

  • Future proof your business with an adaptive strategy execution framework for navigating uncertainty and a volatile economy.


Events Scoped to Your Needs for Quick ROI Wins


  • Conduct a 2-day planning event
    • Prioritize pressing issues, establish the destination, and develop quick-win value creating actions consistent with strategic direction

  • Conduct a 1-day leadership development event
    • 1/2-day training session on navigating uncertainty with adaptive approaches to strategy execution
    • 1/2-day session on integrating adaptive practices into your current efforts


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Why Choose Us?

Industry Experts, Unique IP, Entrepreneurial Mindset, and Value

 

  • We specialize in you --- the mid-size air cargo charter broker, forwarder, and aircraft operator.  We know your issues, industry developments, and emerging business solutions.

  • Our unique IP approach for navigating uncertainty which incorporates complex adaptive system principles, a multi-dimensional enterprise perspective, and adaptive, innovative practices for strategy execution and operational capabilities. 

  • Our entrepreneurial, growth, and 10x-results mindset.

  • Superior Value - Our Price/Performance is unbeatable.   Our consultants have world-class backgrounds from academia, major consulting firms, and technology companies.  But, we have little overhead providing you face-to-face access to leading experts.




Our Experience & Scope

While we focus on the mid-size air cargo charter broker, forwarder, and aircraft operator, we bring a perspective and experience that includes addressing issues with all ecosystem players.  For example:
  • Sales Effectiveness (Shipper, Freight Forwarder, and Air Cargo)
  • Shipper Order Management and Distribution
  • Shipment Quote and Booking
  • Customs and Border Protection
  • Lender Financing/Payments
  • Depot Processes
  • Station Operations
  • Flight Operations
  • Regulatory Compliance
  • Route Development
  • Airport AEC Project Management
  • Government Economic Developmen


Whether your concern is competitive, business performance, or execution our team is ready to collaborate, and help you build differentiating capabilities and competitive advantage



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